TERMS & CONDITIONS
These terms & conditions apply to every hire order.
By hiring from us, you agree to the below terms and conditions.
We are likely to require a minimum order, depending on the delivery location and time of year. A 50% non-refundable deposit of the total order amount must be paid to establish the booking and secure the date / hire items required. The remaining 50% balance is due one month prior to the function date or when hire period begins. We will endeavor to notify you that the remaining balance, to fully confirm the order, is due. However, we cannot be held responsible for this reminder; it is incumbent upon yourselves to make all payments at the appropriate time. Payment can be made via BACS. Although BACS is preferable, we also accept cheques made payable to ‘Aisle Hire It Limited’. We do not reserve or provisionally book dates without a 50% deposit.
Quotations & Price Changes
We reserve the right to change prices without prior notice. Once your 50% deposit has been received, if the hire charge for that specific item(s) has increased, we will honour the original quotation. Should you receive a quotation and not place a deposit, however, the new pricing structure will apply thereafter and you will subsequently be charged the new, increased hire price. All quotations given are entirely complimentary; there is no obligation to proceed with the booking. Quotations are invitations to treat; therefore, they are not legal offers capable of being formally accepted. Please check availability with us prior to paying your deposit - especially if you have not contacted us for a while.
Damage Deposit & Breakages
We do not require a damage deposit. In the event of any damage or breakages, we will notify you of said damage by email, with photographic evidence and an itemised bill. We will then request you pay the full balance within 7 days.
The 50% deposit to establish the booking is strictly non-refundable. The remaining balance that is due one month prior to your function date is also strictly non-refundable, once paid.
Period Of Hire
The hire period for all of our props is 24 hours unless agreed prior to the function by email. You may not hire our item(s) to third parties or dry hire from us; the person booking the items for this hire period must be the intended user. We do not sell our items either, as this maintains exclusivity of our high quality, unique items for our paying clients and customers.
Carousel Horses, Garden Games & Delicate Hire Items
Our carousel horses are genuinely salvaged from carousels from the 1960s, and have, therefore, been carefully restored. Consequently, the carousel horses are not to be sat on, are for display purposes only and they must be treated with absolute care. Similarly, our traditional garden games have been professionally hand painted by a fairground artist, and must be handled with care. Subsequently, we reserve the right to place the garden games and / or carouse horses inside, or in an alternative place, should the weather (or weather forecast), or other circumstances, create unreasonable conditions for them to be installed in the initially agreed place or/and outside. Additionally, they must not be moved, and must remain in the same place as installed, ready for collection by us.
We handle every hire booking, whether it be a wedding, event, small party or corporate shindig, with the utmost care and attention. We enjoy building good relations with our clients and couples, therefore, should a third party / wedding planner / event coordinator wish to hire any of our items for their own client(s), upon booking they should inform us of the clients’ full names and contact details. We cannot accept any booking without the ability to contact the client directly. These terms and conditions will apply to the third party / wedding planner / event coordinator booking, and liability cannot, therefore, be passed on to their customer(s).
Delivery, Installation & Collection
We will deliver and install to your venue; we do not allow self pick-up. We cannot be held liable for failure of delivery and installation due to events outside our reasonable control. We deliver and install items, but are not accountable for styling. Should you wish to have any assistance with venue styling, please ask. We are likely to require a minimum order, depending on the delivery location and time of year. If we do not have access to the venue, either for delivery or collection, as previously agreed, we may have to make a separate additional journey and will charge accordingly.
Insurance & PAT Testing
We hold full Public Liability Insurance and ensure items are PAT tested by a third party professional. You may ask to see our certificates at any time.
We ensure our electrical items comply with health and safety legislation and are, therefore, PAT tested and maintained accordingly. We ensure all non-electrical props are regularly maintained as appropriate. We cannot be held accountable for any damage caused to property or person whilst they are under your supervision and care.
Replacement Of A Damaged Item
Should we suffer any form of damage to our props prior to your function, we will endeavour to replace or repair this item in time for your event - you will be notified of this. Should you prefer a refund, as opposed to a replacement, please inform us and we will immediately oblige.
Discounted Hires & Charitable Hires
We support a set number of charities throughout each year and offer discounted rates in exchange for promotion. Our full terms and conditions still apply. If you wish to hire from us regularly, please inform us of this as it may entitle you to long-term hire discount, as appropriate.
Photography & Copyright
Should you wish to use any of our photographs or imagery for public / corporate use, please email us to obtain express agreement. Our company name, tag line, logo and branding are not to be used by any third party other than ourselves. All wording and imagery on our website and social media networks such as Facebook are under copyright. Any attempt to pass off our products, services, company name or details, as the work or intellectual property of another, is fraud by false representation (section 2, Fraud Act 2006) and will be dealt with accordingly.